Cancellation Policy
At a glance: Orders can be canceled within 2 hours of purchase. After processing starts (typically within 1-1 business days), cancellation isn’t guaranteed. Approved refunds go back to the original payment method.
1. Clear cancellation window (2 hours)
Hazmie accepts cancellation requests up to 2 hours after the order is placed. This short window helps ensure fast fulfillment while allowing quick changes if needed.
| Timing | Result | Refund timing |
|---|---|---|
| Within 2 hours | Cancellation generally possible | Issued within 5-7 business days; may appear in 5-10 business days |
| After processing started | Not guaranteed; order may proceed to shipment | Only if approved; same refund timelines apply |
2. After processing begins
Processing typically begins within 1-1 business days. Once an order is in picking, packing, or has been handed to the carrier, cancellation cannot be guaranteed. If the order ships, it cannot be canceled.
3. How to request a cancellation
- Email [email protected] from the email used at checkout.
- Use the subject line: Cancellation Request – Order #[your order number].
- Include your order number and confirm the shipping address on the order.
- Wait for a confirmation email stating whether the request was approved or not.
Requests sent after the 2-hour window or after processing has started may not be successful.
4. Refund method and timing
For approved cancellations, Hazmie issues the refund to the original payment method within 5-7 business days. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.
5. Address accuracy is the customer’s responsibility
Please review your shipping address carefully before payment. Address changes may not be possible once processing begins. Hazmie is not responsible for delivery issues caused by address errors submitted at checkout, and cancellation for an incorrect address must be requested within the 2-hour window.
Questions or a time-sensitive request? Email [email protected]. Mailing address: Tdp Thái Bình, Đồng Tiến, Phổ Yên, Thái Nguyên.
Hazmie aims to make changes simple and timely, while keeping orders moving smoothly.