Returns Policy
At a glance: 30 days from delivery, items in original condition with tags, and a simple email to start. Hazmie covers returns when it is at fault; customers cover change-of-mind returns. Clear photos help the team approve quickly.
Return window: 30 days from the delivery date shown by the carrier.
1. Return window
Returns are accepted within 30 days from the delivery date. Requests made after 30 days are not eligible.
2. Eligible reasons
- Defective or damaged item received
- Wrong item sent
- Wrong size shipped
- Item significantly different from description or photos on hazmie.com
3. Item condition requirements
- Unused, unworn, and unwashed
- All original tags attached
- In original packaging where possible (including any accessories that came with the item)
4. Photos and proof
- Clear, well‑lit close‑up of the issue (defect/damage)
- Photo of the size/material tag
- Front and back photos of the full item
- For wrong item/size: a photo showing the received size or style
5. How to request a return
- Email [email protected] from the email used at purchase.
- Include your order number, item name, reason for return, preferred resolution (refund or exchange), and the required photos.
- Wait for approval and instructions. Do not send items back without authorization.
- Pack the item securely; use original packaging where possible.
- Ship using the provided instructions and share the tracking number (if you are responsible for return shipping).
Contact: [email protected]
Business address (not a returns address—please wait for instructions): Tdp Thái Bình, Đồng Tiến, Phổ Yên, Thái Nguyên
6. Who pays for return shipping
Costs depend on the reason for return. A prepaid label is provided only for approved our‑error cases.
| Scenario | Return shipping cost | Original shipping ($6.99) refunded? | Refund amount |
|---|---|---|---|
| Our error (defective/damaged, wrong item, wrong size shipped, or significantly different from description) | Paid by Hazmie (prepaid label provided after approval) | Yes | Full product price plus original $6.99 shipping |
| Change of mind (including fit, style preference, ordered wrong size) | Paid by customer (use any trackable service) | No | Product price only |
7. What cannot be returned
- Items that are worn, washed, stained, altered, or damaged through use
- Items missing original tags
- Minor cosmetic variations such as slight color differences due to lighting or screen settings
8. Exchanges
Exchanges are available for the same item in a different size or color when in stock. Follow the same request steps above and note “exchange” as the preferred resolution. For our‑error exchanges, Hazmie covers shipping. For change‑of‑mind exchanges, the customer covers the return shipping; outbound replacement shipping may incur the standard shipping fee ($6.99).
9. Approval and timing
- Support aims to respond within 1–2 business days with approval status and next steps.
- After the return arrives and passes inspection, Hazmie confirms by email.
- Refunds are issued to the original payment method in USD within 5–7 business days after inspection; it may take an additional 5–10 business days to appear on your statement.
Simple, careful, and fair—Hazmie reviews every request with care so you can shop with ease.